Patient Experience Survey


Thank you for agreeing to participate in this survey about your recent experience with Core Healthcare Group. We are committed to providing our patients with excellent service and truly appreciate you taking your time to provide your feedback.
Your Name*

Email*


Overall Experience




1.
How did you hear about Core Healthcare Group?


 Treating Doctor Friend Internet Other


2.
How would you rate your overall experience with Core Healthcare Group?


 Dissatisfied Neutral Satisfied Extremely Satisfied





3.
Based on your recent experience with Core Healthcare Group, how likely is it that you would recommend our services to a family member or colleague?


 Unlikely Neutral Likely Extremely Likely


4.
What are the key reasons for your scores above?

(Please provide as much detail as desired)







5.
Did the Practice location, facilities and parking meet your needs and expectations?


 No Somewhat Satisfied Extremely Satisfied


6.
Our premises was clean and inviting?


 No Somewhat Satisfied Extremely Satisfied







7.
What are the key reasons for your score above

(Please provide as much detail as desired)



8.
Are you with a private health fund? If so which company?


 No Medibank Private Bupa HCF Other





Service Experience




Based on your most recent experience with Core Healthcare Group, how satisfied were you with the following:


1.
Who was your practitioner?






2.
Booking appointment times with administration staff (over the phone and/or in person)?


 Dissatisfied Neutral Satisfied Extremely Satisfied


3.
Your Practitioner made you feel like a valued patient?


 Dissatisfied Neutral Satisfied Extremely Satisfied





4.
Your Practitioner took time to understand your needs?


 Dissatisfied Neutral Satisfied Extremely Satisfied


5.
Your Practitioner had the knowledge required to meet your rehabilitation needs?


 Dissatisfied Neutral Satisfied Extremely Satisfied





6.
What are the key reasons for your scores above?

(Please provide as much detail as desired)





7.
Do you have any final suggestions or comments for Core Healthcare Group?






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