FAQ -

Core Healthcare - Physiotherapy and Exercise Clinics Q&A



Will you bulk bill for a Medicare care plan?

Yes, if your GP has given you a Care plan, some of our providers are available to bulk bill Medicare direct and you will have no out of pocket expenses. There may however be a gap payment if you chose to see one of our Senior Physiotherapists or require an extended consultation. The choice is yours.


Can I use my private health fund and what will my gap be?

Yes, you may use your health fund. Your gap is determined by the level of cover you hold with your Health Fund.


How long are the appointments?

Our Initial appointments are usually between 30 and 45 minutes in length. This will vary with the level of expertise of the Physiotherapist you are seeing. More complex problems (Or multiple joint injuries) may require an extended consultation - up to 60 minutes. We find it better to take the time at the initial consultation to ensure we have all of the right information at our finger tips so we can customise a treatment plan for you and get started with our focused treatment that is just right for you. Our customer service team will be able to ascertain the best appointment type and practitioner for you to see - just let them know what you need.


Do I need a referral?

If you are attending as a private patient - No. If you are attending for a workplace injury, following a MVA, under a medicare plan or as a DVA patient - Yes you will require a referral from your Dr or Specialist physician.


What is the fee for a consultation?

Our fees are dependent on the type of service you require and the level of expertise of the treating physiotherapist. Our friendly customer service team will be more than happy to provider you with the fee for your appointment.


What do I wear to a consultation?

We recommend you wear loose comfortable clothing. Please also bring along gym shoes or pilates socks if you are attending a gym or a pilates session.


Do you have female physiotherapists?

We have both male and female Physiotherapists and Exercise Physiotherapists available across our locations. Please let our friendly customer service team know if you have a preference.


Do I need to bring anything to my appointment?

Although not required, if you have any of the following please bring them along to your first appointment: Doctor letters, imaging – CT Scans, MRI’s, XRays or Ultrasound results or actual images if you have them available.


I have a specific condition/injury, how do I know if you can help me?

We recognise that there are a broad range of injury and health conditions out there - but we have a very experienced team with quite a diverse background. Our recommendation is that you simply discuss your requirements with our friendly customer service team and they will book your appointment with a Physiotherapist best suited to your condition. If they are uncertain, they will ask our clinical team to ensure that we can assist you.