Frequently Asked Questions

Your health and wellbeing remains our priority.

The Australian Government has classified physiotherapy as an essential service and and as such may remain open during any lockdown periods. We’re here to help with your injuries, pain and rehabilitation.

We are closely following the advice from the Australian Physiotherapy Association (APA), Queensland Health and the Department of Health.

We are committed to providing our patients and staff with a safe environment. We are taking additional precautions on top of our normal procedures to minimise the risk of infection, in line with the Dept of Health’s “Environmental cleaning and disinfection principles for COVID-19” document.

These include:

  • Cleaning and disinfecting frequently touched surfaces (including linen and treatment tables) between each patient, according to normal infection prevention and control practice;
  • Increasing the frequency of our daily disinfection routine for other regularly-touched hard surfaces eg. door handles, counter tops, Payment Terminals;
  • Providing additional alcohol-based hand sanitisers around the clinic for staff and patient use;
  • Completion of the COVID-19 infection control training course by all staff.

 

How can you help us

If you have been unwell (suffering fever and flu-like symptoms) or if you have been in close or casual contact with someone with a confirmed case of Corona virus, please reschedule your appointment until you have either been cleared of the virus through medical testing or your doctor has advised you that it is safe to attend.

 

When you attend our clinic

  • Please arrive for your appointment on time and minimise the number of people attending with you.
  • Answer our screening questions honestly
  • Check In using our QR code via the Check In Qld App
  • Wear a mask at all times
  • Use hand sanitiser upon arrival and at the end of your treatment.

We will continue to monitor advice from the APA, Department of Health and Qld Health, and will keep you informed of any developments or changes.  If you have any questions, please don’t hesitate to contact us.

We also offer telehealth consultations and home visits.  If you wish to discuss these options, please give us a call on 1300 012 273.

A Telehealth consultation is a consultation conducted online through video or over the phone. It is a great option for those who are unable to attend an in-clinic treatment. Many people think that a physiotherapy consultation needs to have hands-on treatment, and whilst we always like to include a component of hands-on or manual therapy in a treatment session, a large component of a physiotherapy consultation will involve educating you about your condition, identifying contributing factors from your lifestyle, as well as prescribing a structured exercise program and self-release techniques to help you with your injury management until we can see you in the clinic again.

Telehealth consultations allow us to connect with patients that are in isolation or are unable to travel which means we can ensure your rehabilitation and recovery stays on track so you can still achieve your goals.

Telehealth consultations are now also covered by a number of private health funds, and in certain situations by organisations such as Workcover, DVA, NDIS and Medicare.

For private paying patients, one of our friendly reception team will call you prior to your appointment to arrange for payment over the phone via credit card. We will then send you a receipt enabling those with private health insurance to claim against their health fund.

If your GP has given you a care plan, some of our providers are available to bulk bill Medicare direct and you will have no out of pocket expenses. You may, however, have to pay a higher fee upfront and then be reimbursed the Medicare benefit if you choose to see one of our Senior Physiotherapists or require an extended consultation.  Bulk billing is not available at all our sites but call our friendly customer service team to discuss your options.

Core Physiotherapy are able to assist self-managed and plan-managed participants. We can help you with Physiotherapy and Exercise Physiology services.

Yes, we are a registered DVA service provider and if you have a referral from your GP, we will bill DVA directly.  Just make sure you bring your Veteran Card with you to your appointment.

Yes, you may use your health fund. Your gap is determined by the level of cover you hold with your Health Fund.

Bupa Members First
We are Bupa Members First Providers at our Brisbane City, Highland Park, Kelvin Grove, Mermaid Beach, Sorrento, Southport – Pacific Private, Sunnybank Hills and Upper Coomera clinics.

Medibank Members Choice
We are Medibank Members Choice Providers at our Brisbane City, Corinda, Highland Park, Kelvin Grove, Mermaid Beach, Sorrento and Upper Coomera clinics.

Our Initial appointments are usually between 30-45 minutes. This will vary with the level of expertise of the Physiotherapist you are seeing. More complex problems (or multiple joint injuries) may require an extended consultation of up to 60 minutes. We find it better to take time at the initial consultation to ensure we have all the right information to customise a treatment plan that is just right for you. Our customer service team will be able to ascertain the best appointment type and practitioner for you to see – just let them know what you need.

Not if you are attending as a private patient. However you will need a referral from your doctor or specialist if you’re attending for a workplace injury, following a MVA, under a medicare plan or as a DVA patient.

Our fees are dependent on the type of service you require and the level of expertise of the treating physiotherapist. Our friendly customer service team will be more than happy to provide you with the fee for your appointment when you book.

We recommend you wear loose, comfortable clothing. Please also bring along gym shoes or pilates socks if you are attending a gym or a pilates session.

We have both male and female Physiotherapists and Exercise Physiotherapists available across our locations. Please let our friendly customer service team know if you have a preference.

Although not required, if you have any of the following please bring them along to your first appointment: Doctor’s letter, imaging – CT Scans, MRI’s, XRays or Ultrasound results or actual images if you have them available.

We recognise that there are a broad range of injury and health conditions out there, but we have a very experienced team with diverse backgrounds. Our recommendation is that you discuss your requirements with our friendly customer service team and they will book your appointment with a Physiotherapist best suited to your condition. If they are uncertain, they will ask our clinical team to ensure that we can assist you.

Exercise and Rehabilitation Programs

Click here for an example of a comprehensive exercise program set up through our digital partners at Physitrak.
For more information on our PhysioExercise classes click here.
For a free copy of our SpinePhysio & Exercise Program click here.
For a free copy of our Post-Operative Spine Rehabilitation Protocol click here.

Suffered a Sports Injury?

Click here for a free copy of our Core Sport’s Injury and Performance e-Book.

Work Injury Rehabilitation

Click here  for a free copy of our Core Injury Management e-Book.

Dealing with Chronic Pain?

Click here to enquire about an appointment with one of our pain management program coordinators.
Click here for a free copy of our e-Book “It’s Ok to Move – 4 Simple steps for overcoming Persistent Pain”.
Click here for a detailed break-down of our Pain Management programs.
Support services in the community for Pain Management can be accessed through our affiliated organisations.

PhysioKids

For a free copy of our E-Book outlining our PhysioKids services click here.

Multiple locations across Brisbane,Logan and the Gold Coast

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