Frequently Asked Questions

If your GP has given you a care plan, some of our providers are available to bulk bill Medicare direct and you will have no out of pocket expenses. You may, however, have to pay a higher fee upfront and then be reimbursed the Medicare benefit if you choose to see one of our Senior Physiotherapists or require an extended consultation.  Bulk billing is not available at all our sites but call our friendly customer service team to discuss your options.

Yes, you may use your health fund. Your gap is determined by the level of cover you hold with your Health Fund.

Bupa Members First
We are Bupa Members First Providers at our Mermaid Beach, Sorrento and Southport – Spine Centre clinics.

Medibank Members Choice
We are Medibank Members Choice Providers at our Corinda, Southport Medical & Dental, Mermaid Beach and Sorrento clinics.

Our Initial appointments are usually between 30-45 minutes. This will vary with the level of expertise of the Physiotherapist you are seeing. More complex problems (or multiple joint injuries) may require an extended consultation of up to 60 minutes. We find it better to take time at the initial consultation to ensure we have all the right information to customise a treatment plan that is just right for you. Our customer service team will be able to ascertain the best appointment type and practitioner for you to see – just let them know what you need.

Although not required, if you have any of the following please bring them along to your first appointment: Doctor’s letter, imaging – CT scans, MRI’s, Xray’s or Ultrasound results or actual images if you have them available.

Please also bring your own towel to all classes and physiotherapy appointments to assist in the prevention of any cross contamination between patients and to keep our gym equipment clean. At Core we are also committed to reduce our impact on the environment and the laundering of towels.

We have both male and female Physiotherapists and Exercise Physiotherapists available across our locations. Please let our friendly customer service team know if you have a preference.

Not if you are attending as a private patient. However you will need a referral from your doctor or specialist if you’re attending for a workplace injury, following a MVA, under a medicare plan or as a DVA patient.

Our fees are dependent on the type of service you require and the level of expertise of the treating physiotherapist. Our friendly customer service team will be more than happy to provide you with the fee for your appointment when you book.

We recommend you wear loose, comfortable clothing that you would feel at ease doing exercises or stretches in.

Please also bring along gym shoes or Pilates socks if you are attending a gym or a Pilates session.

Please also bring your own towel to all classes and physiotherapy appointments to assist in the prevention of any cross contamination between patients and to keep our gym equipment clean. At Core we are also committed to reduce our impact on the environment and the laundering of towels.

Yes, we are a registered DVA service provider and if you have a referral from your GP, we will bill DVA directly.  Just make sure you bring your Veteran Card with you to your appointment.

Core Physiotherapy are able to assist self-managed and plan-managed participants. We can help you with Physiotherapy and Exercise Physiology services.

We recognise that there are a broad range of injury and health conditions out there, but we have a very experienced team with diverse backgrounds. Our recommendation is that you discuss your requirements with our friendly customer service team and they will book your appointment with a Physiotherapist best suited to your condition. If they are uncertain, they will ask our clinical team to ensure that we can assist you.